Official Vacuumsonline.net Expedition Services

Payments

We accept all Paypal payment options (Visa, Master Card, Discover, Amex, eChecks). You can use Paypal even if you don't have a Paypal account and take advantage of the Paypal security. To use a American Express or Discover credit Card, please make sure you select the Paypal option when filling the form to order. We are proud partners of PayPal to give our customers more payments option and more security.

We accept via our fully secured transaction portal hosted by Moneris Solutions all Canadian and US Visa and Master Card. All of our credit card transactions are fully secured and proceeded using Moneris eSelect Solutions.

Please note that for all US customers, your credit card company will do the CAD$ vs US$ conversion on your monthly bill automatically.

We also accept Wire Transfers, company checks and personal checks but Vacuumsonline.net must cash the money before sending out the order (3 to 5 business days) for security reasons.

Sales Taxes

All Canadian residents except Qc ---> GST (5%) only.

Quebec resident ---> GST (5%) and TVQ (8.5%)

No taxes for United States residents and the rest of the world

Warranties

All of our central vacuum systems and vacuum cleaner items carry the standard factory guarantees and warranties. If you cannot find an authorized dealer of that particular brand to repair your central vacuum or vacuum cleaner that is under warranty, you may send the product back to Vacuumsonline.net and we will repair it for you. We do not warranty user damage. The freight back to Vacuumsonline.net must be paid by the sender.

Returns and Defective Products

• You must obtain a return authorization number by contacting us within 30 days before sending any items back. Any return without a return authorization number will be refused.
• Note that there is a 10% restocking fee for all returned item.
• All used items will be fairly inspected and are subject to a 20% restocking fee.
• Vacuumsonline.net as the right to refuse any item that is not in good condition.
• All items must be in like-new condition with all original packaging, documents and accessories.
• Please take note that any returned package must be insured to the customer's expense. We also have the right to refuse any package that is not insured.
• After inspection and approbation only, Vacuumsonline.net will credit your account minus the applicable fees (initial transport fees and restocking fees).
• Aside from situations caused by an error on our part, returns are to be shipped back at customers' expense.

Upon receipt of all returned items, Vacuumsonline.net technicians will test and evaluate every item to determine if the item is defective. If the item is found to be defective by Vacuumsonline.net, you will be sent a new item immediately.

Commercial Section

Any commercial vacuum cleaner and central vacuum items cannot be returned new or used. There will also be no refund.

Missing Item

First, Vacuumsonline.net is verifying every shipment. Please before a missing item request, proceed to a complete verification of the package and check each item. A missing item request must be done through our customer support before 7 days of package receipt. After 7 days it will not be possible to request any missing item. This excludes any back order item. Those items will be shipped when we receive them at our expense.

Personal Information Confidentiality Disclaimer

Vacuumsonline will not share your personal information with other third parties, partners or any other person. Vacuumsonline is a secure environment with encrypted SSL certificate to ensure your personal information remains secure along the process.

Thank You To Trust Vaccumsonline.net. Your online shopping experience is important to us.

All Pricing Are Canadian Dollar (CAD$)